Milliman Sucks Customer Reviews and Feedback
Milliman, formerly Milliman & Robertson, is an international actuarial and consulting firm based in Seattle, Washington. The company was founded in 1947, by Wendell Milliman and Stuart A. Robertson and operates 59 offices internationally, with over 3,000 employees. Milliman is owned and managed by approximately 350 principals. The firm's primary business includes consulting practices in employee benefits, healthcare, investment, life insurance and financial services, and property and casualty insurance. The firm also provides data analysis and predictive analytics.
An anonymous former Milliman employee recounts his experience working for the company on the "Glassdoor" website on June 8, 2020:
"I received no recognition for my hard work. There is was a total lack of communication for management. The manager lacked basic knowledge of employee benefits issues. He also permitted another consultant to harass me for 5 years until I threatened to quit."
BENEFIT SERVICE REPRESENTATIVE (Former Employee) says"I feel like the management team is poorly ran. Communication sucks. You have a job one day and the next it's questionable. When you ask question no one knows the answer."
Benefit Analyst (Former Employee) says"Poor communication or deadline discussion. Too much turnaround on upper management. Poor technology, lots of manual processes. Long hours, not able to work remotely.Free breakfast on Fridays"
Bilingual Education Consultant (Former Employee) says"Long story short, Education Counselors there are overworked, underpaid, and not respected. 995% travel and you'd better not be late on an expense report with 97 receipts and don't complain. Terrible management and they couldn't care less about employees."
Business Systems Analyst, Corporate IT (Former Employee) says"IT department is extremely small and opportunities are limited. Manager was a terrible communicator. He favored his male employees, hoarded information and hoped that the female employees would fail.Well respected companyLimited opportunities, difficult culture"
Payment Analyst (Former Employee) says"The only upside is decent benefits. If you are a masochist this is a great place to work. If you hate yourself and you're looking for a job to fuel your misery, look no further."
Representative (Former Employee) says"This is a place to gain experience for another job you really want. The pay is average. The benefits are good. PTO is average. There should be more days."
Business Services Specialist (Former Employee) says"Business Service is basically a support group. Everything rolls down hill to this group. The only thing they don't do it is cleanup the restrooms behind people..literally No room for advancement and the culture of the company " White is Right". Diversity "NONE".BenefitsManagement, Office Culture, Lack of professional development"
Human Resources Specialist (Current Employee) says"It depends who you work for to determine If you matter or not. No consistency across any department or within the same department. No trust of employees from management."
Senior Internal Wholesaler - Client Relationships (Former Employee) says"Milliman Managed Risk Management was looking to launch new product during my employment. The product was not launched as planned and there was an organization restructure.Free Lunch FridayDisorganized Management"
Benefits Analyst (Current Employee) says"The practice used to take care of their employees. Now the focus seems to be to move most work offshore and squeeze as much as possible out of the employees that remain. It is not uncommon to work late, on weekends, or holidays. Management is poor and lacks any real leadership qualities. The company might be better in other offices since the structure is really like a franchisee model but with little direction from corporate.Generous 401(k) match plus profit sharingPoor management, lack of a culture"
Benefits Service Center Supervisor (Former Employee) says"Poor management lacking communication. End goals not communicated very well to employees at bottom of totem pole. It was very easy to feel unimportant at this job."
UI Developer (Former Employee) says"There was difficulty on communication when tasks involve connecting the front-end to the back-end. Only one person (who was the lead systems architect) did the code reviews whose specialty was not on front-end technologies."
Bilingual Retirement Education Consultant (Former Employee) says"Milliman is a good place to get experience but a poor place for career growth. Promotions from within are limited. The company runs on some “hard and fast” rules only when it benefits those in command.Free coffee and soda machineNo career path"
Consultant (Former Employee) says"Milliman is a great place to work if you are self-disciplined and have the trust of management. As soon as management does not feel the warm and fuzzy from you, they dig for reasons to get rid of you. They will sink as low as using personal hardships against you even when totally non-work related."
Implementation Analyst (Former Employee) says"They brought in a manager that didn't fit my style of working. I was asked under false pretense to interview manager as a co worker not as a manager. Gave them my opinion which they disregarded."
Actuarial Analyst, Life (Former Employee) says"This is not a good company especially for new grads. There is no security. If you don't want to advance in your career, then this is a good company for you. No training is provided and they don't care about your advancement( at least my boss was like that).Stay away from this companyVery bad company to work for"
None (Former Employee) says"A great co to work for,short working week,great benefits. Not a place to socialize a very quiet environment. Little or no training provided.Growing fast,HR needs to have more control than just management for layoffs.Benefits could better"
Executive Assistant (Former Employee) says"Overall the people who work for Milliman Care Guidelines are great people to work with. Management gives little if any direction on how to succeed in the job. Kaos is a part of any job on many levels but tends to be the culture at Milliman.the peoplemanagement"
Administrative Assistant (Former Employee) says"My experience as an administrative assistant at Milliman was average. It was a very easy job most days. My day usually consisted of editing word documents, collecting receipts for expenses, ordering lunches for meetings, scheduling travel and appointments for staff and some other miscellaneous tasks. However, there is zero room for growth for administrative staff. Little to no notice is given when you have to stay late to finish a project because the team waited until end of the day to complete it. Some of the staff is very arrogant, unfriendly and look down on admin staff. Some staff treated myself as merely a janitor... asking me to clean the kitchen, complaining if we were out of specific drinks/snacks and asking me to attend to the dirty bathrooms. "Learned helplessness" is the best way I could describe this behavior. Milliman was a very toxic place to be some days. Other admins are catty and shove undesirable tasks to the youngest admin. Don't question the status quo. The straw that broke the camel's back was when I was told that I needed to train the staff on the new database implementation. My salary was not commensurate to take on that task and I received little to no support from anyone besides our Accounting Manager (also not her job to do this implementation and training). I voiced my concerns over and over to corporate and our internal shareholders on the system errors, lack of staff engagement/participation and my ever-growing workload. I was not met with any sort of compromise. This seems to be a fantastic place to work if you are an Actuary or Consultant, butHealth insurance coverage and 401k was great, 3 weeks PTO accrued each year, lots of free lunchesSee above"
Lead Actuary (Current Employee) says"work here if you plan on learning your basic skills. overall the pay is great but the management needs to learn people skills. would only recommend if you have no other choice."